Frequently Asked Questions

Only the products and services displayed on eServices are currently available online. The Government of Alberta is working towards providing more services via eServices in future.

No. All services continue to be provided through their traditional methods (over the counter or by mail).

Yes. The Terms of Use must be accepted every time you pay via eServices. If you pay via another website, you will have to comply with that website's Terms of Use.

Interac Online is not available on eServices.

The transaction name displayed on your card or bank statement will be eServices.

You will receive an email confirmation with a list of ordered products/services, an order number and the payment date. This email is your receipt for the transaction.

There is an error in the Card Holder's Name, Card Number or the Card Security Code (CVV number on the back of the card or CID number on the front of the card). If you are still having an issue after entering the correct card information, please try another card or contact your card provider.

The online birth certificate ordering system reflects similar fees and service charges to what Albertans would pay if they ordered a birth certificate in person from a registry agent.

A digital download is an electronic version of your official document issued by the Government of Alberta. Once purchased, your file(s) will be available through your account with eServices.

Yes. Your digital downloads are only available within a secure and authenticated area of the site, and can only be accessed by signing in to eServices.

Download restrictions, such as expiry date and download limit, vary by document based on the relevant laws and rules that govern the use of the digital download you have purchased. These details are listed in the relevant product page and on the My Digital Downloads section of your Account Dashboard.

Our services are available both online and in-person at your preferred Alberta registry office. You can purchase these documents at any Alberta registry office.

eServices uses industry standard Secure Socket Layer (SSL) technology. Your information is protected using both server authentication and data encryption. In addition, eServices is hosted in Government of Alberta secure data centres that use firewalls and other advanced technology to prevent interference or access from outside intruders.

If you checkout as a guest, only purchase details will be retained for 36 months. If you sign in using your Alberta.ca Account or Alberta.ca Account for Organizations, all purchase details, including your personal information, will be retained for 36 months. The GoA does not store, process or transmit credit or debit card information. Credit card information is processed by our credit card payments acquirer, TD Merchant Services.

Yes. The Government of Alberta has met the rigorous requirements of the Payment Card Industry (PCI) Data Security Standard. PCI Compliance certification ensures that the end-to-end process relating to credit card payments is completed in a highly secure manner. In addition, rather than processing credit card payments internally, eServices uses a secure third party vendor (TD Merchant Services) to process payment. For more information concerning credit card payments to the Government of Alberta, please visit: http://www.finance.alberta.ca/business/banking-and-payment-security/pci-compliance/index.html

Yes.

For some products and services, you can proceed as a guest or sign in using an Alberta.ca Account or Alberta.ca Account for Organizations. Other products and services may require that you have a verified Alberta.ca Account, or an Alberta.ca Account for Organizations account.

A driver's licence is valid for one to five years, dependinlg on the class, and expires on your birthday. Registrations expires on an assigned month, based on your surname. ServiceAlberta.ca has an expiry date chart where you can look up your month. Or check your licence plate stickers or registration certificate.

Albertans can currently choose to obtain registry services through any registry agent or the AMA. With the modernization of services moving online to eServices, we want to ensure Albertans still have a choice of registry agent. Choosing a registry agent of record ensures the service charge goes to the registry agent of your choice.