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Only the products and services displayed on MyAlberta eServices are currently available online. The Government of Alberta is working towards providing more services via MyAlberta eServices in future.
No. All services continue to be provided through their traditional methods (over the counter or by mail).
You can pay with Visa Credit, Visa Debit, MasterCard, American Express card or Interac Online. Credit card and Visa Debit payments are processed through TD Merchant Services, Interac Online payments require access to online banking through your bank and credit union.
All payments are in Canadian Currency.
You can use Interac Online to pay directly from your bank account if you:
If you are not registered for online banking, your financial institution may give you the option to register for web banking right away.
If you purchased products or services after signing in with your MyAlberta Digital ID or MyAlberta Digital ID for Business, you can review your recent orders by signing in to MyAlberta eServices. Your name or business is shown on the top right hand side of the page (next to the "Contact Us" button). Select your name or business, and then select "Account Dashboard" to go to the "My Account" page where you can select "My Orders" to see your order history.
If you made a purchases as a Guest, a purchase confirmation emails was sent to your email address.
The transaction name displayed on your card or bank statement will be MyAlberta eServices.
You will receive an email confirmation with a list of ordered products/services, an order number and the payment date. This email is your receipt for the transaction.
There is an error in the Card Holder's Name, Card Number or the Card Security Code (CVV number on the back of the card or CID number on the front of the card). If you are still having an issue after entering the correct card information, please try another card or contact your card provider.
We are working collaboratively with registry agents to bring more services online and create a better, more convenient experience for Albertans.
Albertans have been asking for more options in service delivery - such as online services.
The launch of the online birth registry and online birth certificate ordering, online vehicle registration renewal and online motorcycle registration renewal is part of a long-term strategy to bring more registry services online, and registry agents are collaborating with us on that strategy.
The online birth certificate ordering system reflects similar fees and service charges to what Albertans would prenay if they ordered a birth certificate in person from a registry agent.
A digital download is an electronic version of your official document issued by the Government of Alberta. Once purchased, your file(s) will be available through your account with MyAlberta eServices.
Yes, you need a MyAlberta Digital ID to access your digital downloads on MyAlberta eServices.
Select “Sign in” at the top of this page to create a MyAlberta Digital ID account.
To access your digital downloads, sign in to MyAlberta eServices and go to your Account Dashboard. You’ll arrive at the My Account page where you can select My Digital Downloads to view a listing of your orders and download your files.
To download a file, select “Download” next to the document you want to access.
Most digital downloads you purchase will be available soon after purchase. In some instances, it may take longer than expected for your download to become available to you. In these cases you’ll see a “Pending” status next to the item.
If you see “Pending” next to your download, check back later.
Yes. Your digital downloads are only available within a secure and authenticated area of the site, and can only be accessed by signing in to MyAlberta eServices.
Download restrictions, such as expiry date and download limit, vary by document based on the relevant laws and rules that govern the use of the digital download you have purchased. These details are listed in the relevant product page and on the My Digital Downloads section of your Account Dashboard.
Our services are available both online and in-person at your preferred Alberta registry office. You can purchase these documents at any Alberta registry office.
MyAlberta eServices uses industry standard Secure Socket Layer (SSL) technology. Your information is protected using both server authentication and data encryption. In addition, MyAlberta eServices is hosted in Government of Alberta secure data centres that use firewalls and other advanced technology to prevent interference or access from outside intruders.
If you sign in as a Guest, only purchase details will be retained for 36 months. If you sign in using your MyAlberta Digital ID or MyAlberta Digital ID for Business, all purchase details, including your personal information, will be retained for 36 months. The GoA does not store, process or transmit credit or debit card information. Credit card information is processed by our credit card payments acquirer, TD Merchant Services.
Yes. The Government of Alberta has met the rigorous requirements of the Payment Card Industry (PCI) Data Security Standard. PCI Compliance certification ensures that the end-to-end process relating to credit card payments is completed in a highly secure manner. In addition, rather than processing credit card payments internally, MyAlberta eServices uses a secure third party vendor (TD Merchant Services) to process payment. For more information concerning credit card payments to the Government of Alberta, please visit: http://www.finance.alberta.ca/business/banking-and-payment-security/pci-compliance/index.html
For some products and services, you can proceed as a guest or sign in using MyAlberta Digital ID or MyAlberta Digital ID for business. Other products and services may require that you have a verified MyAlberta Digital ID account, or a MyAlberta Digital ID for Business account.
on desktop: Chrome, Firefox, Edge, Safari, or Internet Explorer
on mobile: Safari for iOS or iPadOS devices and Chrome for Android devices.
A driver's licence is valid for one to five years, dependinlg on the class, and expires on your birthday. Registrations expires on an assigned month, based on your surname. ServiceAlberta.ca has an expiry date chart where you can look up your month. Or check your licence plate stickers or registration certificate.
Albertans can currently choose to obtain registry services through any registry agent or the AMA. With the modernization of services moving online to MyAlberta eServices, we want to ensure Albertans still have a choice of registry agent. Choosing a registry agent of record ensures the service charge goes to the registry agent of your choice.