Frequently Asked Questions

Services

  • Will I be able to use MyAlberta eServices for other services provided by the Government of Alberta?

    Only the products and services displayed on MyAlberta eServices are currently available online. The Government of Alberta is working towards providing more services via MyAlberta eServices in future.

  • Do I have to use MyAlberta eServices?

    No. All services continue to be provided through their traditional methods (over the counter or by mail).

  • Do I have to accept the Terms of Use?

    Yes. The Terms of Use must be accepted every time you pay via MyAlberta eServices. If you pay via another website, you will have to comply with that website's Terms of Use.

Payment

  • How can I pay online for a product or service?

    You can pay with Visa Credit, Visa Debit, MasterCard, American Express card or Interac Online. Credit card and Visa Debit payments are processed through TD Merchant Services, Interac Online payments require access to online banking through your bank and credit union.

    All payments are in Canadian Currency.

  • How do I pay with Interac Online?

    You can use Interac Online to pay directly from your bank account if you: 

    1. have an account at a participating financial institution (for a list, see Interac Online) and 
    2. are registered to access online banking. 

    If you are not registered for online banking, your financial institution may give you the option to register for web banking right away.

  • How can I find my purchase history?

    If you purchased products or services by signing in with your MyAlberta Digital Identity, you can review your recent orders by logging into MyAlberta eServices. Your name is shown on the top right hand side of the page (next to the log out button). Clicking on your name will take you to the “My Account” section where you can click on “My Orders” to see your order history.

    If you made a purchases as a Guest, a purchase confirmation emails was sent to your email address.

  • How will transactions appear on my credit card statement?

    The transaction name displayed on your card or bank statement will be MyAlberta eServices.

  • How do I know that my payment went through? How do I get my receipt?

    You will receive an email confirmation with a list of ordered products/services, an order number and the payment date.  This email is your receipt for the transaction.

  • I received an error message while trying to make a card payment. What should I do?

    There is an error in the Card Holder's Name, Card Number or the Card Security Code (CVV number on the back of the card or CID number on the front of the card). If you are still having an issue after entering the correct card information, please try another card or contact your card provider.

  • Why is there a registry agent service charge added to the birth certificate order?

    We are working collaboratively with registry agents to bring more services online and create a better, more convenient experience for Albertans.

    Albertans have been asking for more options in service delivery - such as online services.

    The launch of the online birth registry and online birth certificate ordering is part of a long-term strategy to bring more registry services online, and registry agents are collaborating with us on that strategy.

  • Why is the registry agent charge as much as the birth certificate order?

    The online birth certificate ordering system reflects similar fees and service charges to what Albertans would pay if they ordered a birth certificate in person from a registry agent. 

Security

  • How does MyAlberta eServices ensure my information security?

    MyAlberta eServices uses industry standard Secure Socket Layer (SSL) technology. Your information is protected using both server authentication and data encryption.  In addition, MyAlberta eServices is hosted in Government of Alberta secure data centres that use firewalls and other advanced technology to prevent interference or access from outside intruders.

  • What happens to my personal information when I make a purchase online?

    If you sign in as a Guest, only purchase details are retained for 36 months.  If you sign in using your MyAlberta Digital Identity, all purchase details, including your personal information, is retained for 36 months. The GoA does not store, process or transmit credit or debit card information.  Credit card information is processed by our credit card payments acquirer, TD Merchant Services.

  • Is it safe for me to make a credit card payment online?

    Yes. The Government of Alberta has met the rigorous requirements of the Payment Card Industry (PCI) Data Security Standard. PCI Compliance certification ensures that the end-to-end process relating to credit card payments is completed in a highly secure manner. In addition, rather than processing credit card payments internally, MyAlberta eServices uses a secure third party vendor (TD Merchant Services) to process payment.  For more information concerning credit card payments to the Government of Alberta, please visit: http://www.finance.alberta.ca/business/banking-and-payment-security/pci-compliance/index.html

Technical

  • I can’t access MyAlberta eServices. What should I do?

    Please make sure cookies and JavaScript are enabled on your browser.  MyAlberta eServices website supports use of current releases of the following web browsers: Chrome, Firefox, IE and Safari.

    If cookies and JavaScript are enabled and you are still having difficulty accessing MyAlberta eServices, the website may be experiencing technical difficulties. Try to access the website again in 15 minutes. If you still can't access the site, please call the Contact Centre at 1-844-643-2788 (Toll-free anywhere in North America).

  • Can I access the MyAlberta eServices Portal on my mobile device?

    Yes.

MyAlberta eServices and MyAlberta Digital Identity

  • Do I need a MyAlberta Digital Identity account to make a purchase?

    For most products and services, you can sign in as a guest or use your MyAlberta Digital Identity account. Some products and services may require that you have a MyAlberta Digital Identity account.

  • What do I do if I'm having trouble logging into MyAlberta Digital Identity account

    Please ensure cookies and JavaScript are enabled on your browser.  The MyAlberta Digital Identity website supports use of current releases of the following web browsers:  Chrome, Firefox, Safari and Internet Explorer (IE) 11 and higher.

    For best results, we encourage you to use a current browser.

MyAlberta Notify

  • How do I know when my registration and licence expires?

    A driver's licence is valid for one to five years, depending on the class, and expires on your birthday. Registrations expires on an assigned month, based on your surname. ServiceAlberta.ca has an expiry date chart where you can look up your month. Or check your licence plate stickers or registration certificate.